Privacy Policy

Last Updated: 13 Jan 2026

Himalayan Dream Treks (“HDT”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use our website, contact us, or participate in our treks, expeditions, tours, or pilgrimages.

This policy complies with the General Data Protection Regulation (GDPR) and the Information Technology Act, 2000, including the SPDI Rules, 2011 (India).

1. Personal Information We Collect

We may collect the following information:

a) Personal & Contact Details

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Residential address and city
  • Date of birth
  • Nationality

b) Emergency & Safety Information

  • Emergency contact name and phone number
  • Relationship with emergency contact

c) Health & Medical Information (Voluntarily Provided)

  • Fitness declarations
  • Allergies, medical conditions, medications
  • Prior altitude-related issues

Health information is collected only for safety, trek planning, and emergency response.

d) Identity & Permit Information

  • Aadhaar card / Passport / Government-issued ID
  • Visa details (for international participants)

e) Transaction Information

  • Booking details
  • Payment confirmation details (processed via third-party gateways)

HDT does not store credit/debit card or banking information.

f) Technical & Usage Data

  • IP address
  • Browser and device information
  • Pages visited and interaction data

2. Purpose of Data Collection

We use your information to:

  • Process bookings and confirmations
  • Obtain trek permits and comply with legal requirements
  • Ensure safety and emergency preparedness
  • Communicate trek updates and instructions
  • Provide customer support
  • Improve our website, services, and user experience
  • Maintain accounting and regulatory records

3. Third-Party Data Processors

We may share limited data with trusted third-party service providers strictly for operational purposes, including:

  1. Payment Processors – for secure transaction processing
  2. Analytics Providers – to understand website performance and user behaviour
  3. Cloud Storage Providers – for secure data storage and backups
  4. Email and WhatsApp Marketing Service Providers – for booking updates and optional promotional communication

All third-party processors are required to maintain appropriate data protection standards.

4. Communication (Calls, WhatsApp & Emails)

By submitting an enquiry or booking with HDT, you consent to receive communication via:

  • Phone calls
  • WhatsApp messages
  • Emails or SMS

You may opt out of marketing communication at any time.
We do not sell or share contact data for third-party advertising.

5. Links to External Websites

Our website may contain links to third-party websites, tools, plugins, or applications. These external platforms operate independently and may collect your data according to their own privacy policies.

HDT is not responsible for the privacy practices of such third-party websites. Users are encouraged to review their respective privacy policies before sharing any information.

6. Cookies Policy

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

  • Improve website performance
  • Understand visitor behaviour
  • Analyse traffic and usage patterns
  • Enhance user experience

Types of Cookies We Use:

  • Essential cookies – required for basic website functionality
  • Analytics cookies – to track usage and performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

7. Data Security & Data Breach

We implement reasonable technical and organisational security measures, including:

  • Restricted access to sensitive data
  • Password-protected systems
  • Secure cloud storage
  • Limited access to medical and ID information

In the event of a data breach that may compromise personal or sensitive data, HDT will:

  • Take immediate steps to contain and assess the breach
  • Notify affected users where legally required
  • Comply with applicable data protection regulations

8. Data Retention Policy

We retain personal data only for as long as necessary:

a) Transaction Data

  • Retained for accounting, taxation, and legal compliance
  • Typically stored for the period required by Indian law

b) Marketing Opt-Ins

  • Retained until the user withdraws consent or unsubscribes

c) Health & Medical Information

  • Used only during the trek or expedition
  • Securely deleted or anonymised after completion, unless legally required

9. Medical Information Disclaimer

Medical and health information is shared voluntarily and used strictly for safety and emergency purposes. HDT is not responsible for undisclosed or incorrect medical information provided by participants.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 without consent from a parent or legal guardian.

11. Your Rights (GDPR & Indian IT Act)

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion (subject to legal obligations)
  • Withdraw consent for marketing communication

Requests can be made by contacting us using the details below.

12. International Users

If you access our services from outside India, you consent to the processing and storage of your data in India in accordance with this Privacy Policy.

13. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For privacy-related queries, requests, or concerns:

Himalayan Dream Treks
Email: info@himalayandreamtreks.in
Address: 10B Mothorowala Road, Ajabpur Kalan, Dharampur, Dehradun, 248121, Uttarakhand, India
Mobile: +91 80896 93825