Cancellation Policy & Refund

Customers who have paid the full 100% booking amount will be eligible for a trek voucher (valid for 1 year) as per the cancellation timeline below.

Why don’t we refund the advance amount?

The advance amount is used to cover pre-trek expenses, which are incurred before the trek begins. These include costs for permits, ration procurement, transport bookings, accommodations, and other logistical arrangements.

India Treks

• Cancellation Over 30 Days Before Departure: 90% trek voucher (valid for 1 year)
• 21–30 Days Before Departure: 75% trek voucher (valid for 1 year)
• 11–20 Days Before Departure: 50% trek voucher (valid for 1 year)
• Less Than 10 Days Before Departure: No voucher will be issued
• No-show: No refund or voucher

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Nepal Treks

• Over 40 Days Before Departure: 80% trek voucher (valid for 1 year)
• 40–30 Days Before Departure: Only rescheduling allowed – no voucher
• Less Than 30 Days Before Departure: No refund or voucher

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Expedtions

Expeditions organized by Himalayan Dreamtreks require extensive logistical planning, permits, and non-refundable arrangements made well in advance. Therefore, a separate cancellation policy applies for these high-altitude, high-effort treks:

• Cancellation 60+ Days Before Expedition Start Date:
  Voucher for 100% of the paid amount, valid for 1 year, redeemable against a future expedition.
• Cancellation Between 60–30 Days Before Expedition Start Date:
  Voucher for 90% of the paid amount, valid for 1 year, redeemable against a future expedition.
• Cancellation Between 30–10 Days Before Expedition Start Date:
  Voucher for 75% of the paid amount, valid for 1 year, redeemable against a future expedition.
• Cancellation Less Than 10 Days Before Expedition Start Date:
  No voucher will be issued.
• No-show or Last-Minute Withdrawal:
  No voucher or refund will be provided.

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Customized Treks

• Over 30 Days Before Departure: 80% trek voucher (valid for 1 year)
• 21–30 Days Before Departure: 75% trek voucher (valid for 1 year)
• 11–20 Days Before Departure: No refund or voucher
• Less Than 10 Days Before Departure: No refund

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Rescheduling Policy

• Free rescheduling allowed up to 30 days before the trek start date
• 10% rescheduling fee (of paid amount) for rescheduling between 29–7 days before the trek
• No rescheduling within 7 days of trek start; your booking will be canceled and no voucher issued

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Trek Cancellation by HDT

In rare cases of cancellation due to natural disasters, government policies, or adverse weather:

• Voucher is valid for 1 year and can be used for any HDT trek
• A full trek voucher (100% of paid amount) will be issued

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Dropout During Trek

If a trekker decides to drop out due to health reasons, lack of fitness, or personal reasons:

• No refund will be issued
• Trekker will bear all costs of returning/retreating from the trek route

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Gear Rental Policy

Cancellation

• Notify us at least 72 hours before the trek start date: 96% refund (after 4% transaction fee)
• Less than 72 hours: No refund

Damaged or Lost Gear

• If gear is lost or damaged, a fine will be charged based on the damage level as assessed by our store-in-charge

Cancellation of Trek and Refund Process: To cancel your trek, please email info@himalayandreamtreks.in with your mobile number and full name used for payment. Provide the reason for cancellation, and your voucher will be generated within 24 hours.

Himalayan Dream Treks reserves the right to change the cancellation policy without any prior notice.

Last updated on 24 April 2025